Customer satisfaction is our priority at Y2K Jeans. We are here to help if you are not completely satisfied with your purchase.
Returns
We’ll accept your return within 14 days of receiving your order To qualify for a return:
Items must be unused, unworn and in original condition
- Items must be unused, unworn, and in original condition
- All tags and original packaging must be included
- Proof of purchase or order confirmation is required
Items returned without approval may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse or improper care
Refunds
Once your return is received and inspected, we will notify you regarding the approval of your refund.
If approved:
- Refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank or payment provider
Shipping charges are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, contact our support team.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or damaged.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.